For faulty products, we offer a 30 DAY REPLACEMENT WARRANTY, from the date you receive your product. We do not offer a satisfaction guarantee on any of our products, however true to our high level of customer service, we will always endeavour to keep our customers happy and satisfied.
For change of mind, we offer a 30 Day No Hassle Exchange Policy on the proviso that the exchange garment meets the conditions as set out in the below terms (see Policy For Returning Your Lingerie).
If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
Our Returns Postal Address
Please return your product to:
P.O Box 350, Abbotsford 3067, Victoria
When returning your product, please make sure you provide the following details:
- Your full name
- Your order number
- Reason why you are returning the product
- Your instructions informing us how you would like the issue resolved.
Including the original order confirmation or invoice you received with your product, will help us tremendously. Also, if you haven't previously provided a contact phone number, please include this with your return. This will help us to quickly resolve the issue, should we need to contact you.
Policy for returning your Lingerie:
- The garment labels are still attached to the garment.
- The garment has not been worn (except to try the garment on for size)
- The garment has not been damaged or soiled.
- The garment has not been altered by you in any way.
- The garment is accompanied by the original receipt.
We do not accept returns or offer refunds for pantyhose, stockings and stocking type bodysuits. Please remember to wear a liner when trying on your lingerie bottom or an outfit that has a panty bottom. We trust that most people are honest and will take the time to try on lingerie carefully.
For more information, don't hesitate to contact us - Click here >